Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect the following types of personal information:

• Account Information: Name, email address, username, and password when you create an account
• Profile Information: Profile picture, bio, and preferences you choose to provide
• Contact Information: Email address for newsletters, support requests, or waitlist registration
• Payment Information: Billing details, payment card information (processed securely through third-party payment processors)

1.2 Image Data

• Uploaded Photos: Images you upload for AI transformation and editing
• Generated Images: Photos created by our AI algorithms based on your inputs
• Transformation Preferences: Your selections for hair styles, makeup, clothing, backgrounds, and expressions
• Aria chats: If you are signed in, your conversations with Aria, including any photo you share in them, are saved to your account so you can return to them. Visitors who are not signed in have nothing saved. You can delete any saved chat from your chat list on the Aria page at any time, and deleting your account removes them all.

1.3 Usage Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on site, click patterns
• Performance Data: Error logs, diagnostic information, API response times

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Delivery

• Process and transform your photos using AI technology
• Maintain your account and provide customer support
• Process payments and manage subscriptions
• Send service-related notifications and updates

2.2 Service Improvement

• Improve our AI algorithms and transformation quality
• Analyze usage patterns to enhance user experience
• Develop new features and services
• Conduct research and analytics

2.3 Communication

• Send newsletters, product updates, and promotional offers (with your consent)
• Respond to your inquiries and support requests
• Notify you about changes to our services or policies

2.4 Legal Compliance

• Comply with legal obligations and regulatory requirements
• Enforce our Terms of Service and protect our rights
• Prevent fraud, abuse, and security threats

3. Image Processing and AI Technology

3.1 Image Processing

• Images are processed in secure, encrypted environments
• AI transformations are performed in real-time or near-real-time
• Original images are not permanently stored unless you save them to your account
• Temporary processing files are automatically deleted after completion

3.2 AI Model Training

• We may use anonymized and aggregated image data to improve our AI models
• Personal identifiable information is removed before any training data use
• You can opt out of AI training data usage in your account settings
• Images marked as private are never used for AI training

4. Data Storage and Security

4.1 Security Measures

We implement industry-standard security measures to protect your data:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Security audits and vulnerability assessments
• Monitoring: 24/7 security monitoring and incident response

4.2 Data Storage Locations

Your data is stored on secure servers located in data centers that comply with industry standards. We use cloud infrastructure providers that meet rigorous security and compliance requirements.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.

6. Third-Party Services

We work with trusted third-party service providers who assist us in operating our platform:

• Payment Processors: Stripe, PayPal for secure payment processing
• Analytics: Google Analytics for usage statistics and insights
• Cloud Storage: AWS, Azure for data storage and processing
• Email Services: SendGrid, Mailchimp for transactional and marketing emails
• Customer Support: Zendesk, Intercom for support ticket management

These third parties have access only to the information necessary to perform their functions and are contractually obligated to protect your data.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

7.1 Access and Portability

• Request a copy of the personal data we hold about you
• Download your data in a portable format

7.2 Correction and Deletion

• Correct inaccurate or incomplete personal information
• Request deletion of your account and associated data

7.3 Restriction and Objection

• Restrict processing of your personal data in certain circumstances
• Object to processing based on legitimate interests
• Opt out of marketing communications at any time

7.4 Exercising Your Rights

To exercise any of these rights, please contact us at info@neonsnap.com. We will respond to your request within 30 days.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active and for a reasonable period after deletion
• Transaction Records: Retained for legal and tax compliance (typically 7 years)
• Uploaded Images: Automatically deleted after 30 days unless saved to your account
• Marketing Data: Retained until you opt out or request deletion

9. Children's Privacy

NeonSnap is not intended for children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Data Processing Agreements with third-party processors
• Compliance with applicable data transfer regulations

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or through a prominent notice on our website
• Obtain your consent if required by law

We encourage you to review this policy periodically to stay informed about how we protect your data.

12. Contact Us